Frequently
Asked Questions
Credit Card
Services Related Questions
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How do credit card services work online?
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What if I already have a credit card service?
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What is "real-time" service?
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What is a secure site or SSL certificate?
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How do I get a secure site or SSL
certificate?
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What is Authorize.net?
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Why use Authorize.net?
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How do I apply for an Authorize.net
account?
How do credit card
services work online?
There
are basically two ways you can process credit card sales online.
One is to have a secured email sent from an electronic form on your site
to you and then you process the sale amount using a credit card
processing system set up at your office. The other is to process
the credit card sale in "real-time" right online at the point
of sale. Most sites that take credit card payment over the
internet offer their customers a comfort level by acquiring a secured
site with an SSL certificate (see below).
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What if I already
have a credit card service?
If
you have a credit card merchant account already you may want to check
with them to see if they will allow you to accept Internet generated
charges. You can have an email form send an email from within your
secure site and then process charges as you normally charge them in your
everyday business. If they do not accept Internet generated sales or no
not provide "real-time" credit card sales from within your web
site, then you will need to switch to a merchant account service that
will allow these functions.
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What is "real-time"
service?
When
charges are processed at the point of sale (right on your web site) we
call them “real time.” They are approved and deposited into
your bank account directly from within your site. If the charge
does not go through (card is declined) then the sale does not progress
to the next leve (i.e.- download of file, confirmation notice,
membership entry, etc.). Should you desire this type of service
then we will assist you to set up an account with Authorize.net
(see below).
Our custom programmers
can include some ASP (Active Server Pages) code in your online order
forms which will allow you to use this "real-time" system
seamlessly in the background of your site. Unlike other services
which require your customer to leave the site and fill out the order
form from within their site and then return. In other words, the
process takes place without your customer ever leaving your page.
If you choose a Hosting Plan where we
"design and do everything" we will include the ASP code in the
site for free. If you choose the "design and do everything
yourself" option then we can set up this ASP code for a small
programming fee.
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What is a secure
site or SSL certificate?
All
credit card transactions using Authorize.net will require a secure site.
But even if you do not require "real-time" processing, most
sites that take credit card payment over the internet offer their
customers a comfort level by acquiring a secured site with an SSL
certificate. This certificate simply tells all visitors to your
site that you are using the most sophisticated encryption methods to
secure any transactions (email, orders, membership information, etc.)
that occur at your site. We recommend a Thawte
certificate for many good reasons.
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How do I get
a secure site or SSL certificate?
You
can simply fill out the Thawte Order Form on our
site and we will get the process rolling for you immediately. The
standard certificate fee is $125 and there is a one time $25 set up fee.
We waive the set up fee if you have chosen any Professional or Commerce
Hosting
Plan where we
"design and do everything."
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What is Authorize.net?
Authorize.net
is a credit card merchant services company. We have a special
affiliation with them that allows us to better interact with their
software and offer savings to our customers.
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Why use
Authorize.net?
Authorize.net
is one of the few credit card services using an ASP (Active
Server Pages) code based
system. This allows us to customize your forms, emails and
functions within your web site to better interact with the Authorize.net
process. This includes our popular, hidden "real-time"
processing.
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How do I apply for
an Authorize.net account?
Once
you have signed up for your TELEsites.net web site we will forward to
you the location of the electronic application form. You will need
also to apply for an SSL / secure certificate
as it is required by them. If you choose
a Hosting Plan where we "design and do
everything" we will include the set up fee and custom ASP code to
make the
entire process hidden from your customers, for free. Since we only
offer our application to those who are hosting their web presence on our
Windows NT/2000 Servers, we do not list the link to the application
here.
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