Frequently
Asked Questions
Email Related
Questions
-
What is Imail Server?
-
What is Domain Name branding?
-
What types of email accounts can I
have?
-
What is email forwarding?
-
What is an Alias account?
-
What is a Pop3 account?
-
How do I set up my email accounts?
-
How do I set up Outlook / Outlook Express?
-
Why should I avoid using AOL as my
Internet Services Provider (ISP) and main email address?
-
Can I access my email account from a browser
window?
-
How do I email XPhosting.Net?
What is Imail
Server?
The
program we run on our powerful Windows NT Servers to provide email
services to our clients via their web site domain name. Basically
your web site is also an email server. See additional information
about Imail Server at their web site here: iMail
Email Server software for Windows NT.
Back
to the top. See hosting plans.
Go to order form. Ask
a question that is not here.
What is
Domain Name branding?
Since your new web
site is labeled with www.your_domain_name.com
your can use that name on all your letterhead and company
information to direct people to your web site. You can also use it
to "brand" all your email. Since you now own www.your_domain_name.com
you also own any_name@your_domain_name.com.
You can add sales, service, info, email, etc. before the @ sign and it
will all be directed to your email account.
To
use your personal email address in public would be counter-productive.
Since we can forward all your email to any Internet Providers email
address your real IP address remains hidden. All your customers
will see is your domain name. Should your personal IP provider
change, we would simply change that on our server (in the background)
and it would stay transparent, unseen by all.
Back
to the top. See hosting plans.
Go to order form. Ask
a question that is not here.
What types of
email accounts can I have?
There
are basically three types of email accounts: Forwarding, Alias and Pop3.
You can have any combination of these that you want. You will need
to send us the details on exact names and passwords you would like to
use, so we can set up these functions on your domain's email server.
Back
to the top. See hosting plans.
Go to order form. Ask
a question that is not here.
What is email
forwarding?
Email
forwarding is where all email sent to your domain name can be forwarded
to a single email address. This is the email address you give us
on your order form (unless we are advised otherwise) and is usually the
email address given to you by your personal Internet Provider
(EarthLink, . You
actually have unlimited email “forwarding” which means, anyname@your_domain_name.com
forwards to
their_personal@email_address.com.
Your personal address is provided by your Internet Service Provider
(your_name@earthlink.net,
etc.). Should someone
send an email to test123@your_domain_name.com
it would arrive with all your email at the one main forwarding email
address. Since
the email is forwarded automatically to the personal account you don't
need a password.
Back
to the top. See hosting plans.
Go to order form. Ask
a question that is not here.
What is an Alias
account?
If
you would like someone’s email to forward to a different address, then
we can set up an “alias” email account (these are unlimited) wherein
each persons_name@your_domain_name.com
forwards to their_personal@email_address.com.
Should someone have there own email address at home or on a
laptop they could have all their email forward to that account.
You would only need to provide us with each person’s name as it
would appear before the @ sign and of course, their personal email
address.
Since the email is forwarded automatically to the Alias account
you don't need a password.
Back
to the top. See hosting plans.
Go to order form. Ask
a question that is not here.
What is a Pop3
account?
You
have a specific number of “POP” email accounts with each web site
Hosting Plan (see hosting plans).
A Pop3 account is where we set up users_name@your_domain_name.com
and any email sent to this address resides on the email server
until such time that an email program (i.e.- Outlook, Outlook Express,
etc.) “pops” the account on the email server and downloads all the
email.
Should you need a few additional accounts that would be no
problem however should you requires several more there may be a slight
charge for set up and a monthly fee per account.
You only need provide us with each name as it would appear before
the @ sign and a password that would be used to access (or pop) the
account.
Back
to the top. See hosting plans.
Go to order form. Ask
a question that is not here.
How do I set
up my email accounts?
Simply
send us the username(s) and password (if needed) for each account via
email. We will enter them into the Imail Server and let you know the minute
they are running. You may simply email any changes or additions at
any time.
Back
to the top. See hosting plans.
Go to order form. Ask
a question that is not here.
How do I set
up Outlook / Outlook Express?
Here
are some screen shots of the Outlook set up. Access these menus by
opening Outlook or Outlook Express (some versions may look slightly
different). Select TOOLS | SERVICES from the top menus. Once
the window opens hit the "ADD" button. Select Internet
email. You will get this screen:
Fill
out the above section using your_domain_name.com everywhere we have
telesites.net listed here. Then select the Servers tab at the top.
You will see this screen:
Again,
where you see telesites.net enter your_domain_name.com. Enter your
Internet Service Provider's (ISP) SMTP "Outgoing mail" address
(you should get this from your ISP) in the box provided (ours is listed
here as mail-hub.optonline.net) yours will be different. Enter
your account name and password in the "Incoming Mail Server"
section. Use the check mark if you want the computer to remember
the password each time you log in or leave it uncheck for more security.
On the Outgoing Mail Server section (at the bottom) check the box and
hit the SETTINGS button. You must enter your ISP's username and
password into the appropriate areas to be able to send email. You
should not send email out through your_domain_name.com, always use your
ISP account for outbound services.
Back
to the top. See hosting plans.
Go to order form. Ask
a question that is not here.
Why should I avoid
using AOL as my Internet Services Provider (ISP) and main email
address?
You
should note that AOL has some severe problems regarding its email
functions. We advise most
businesses to get away from the AOL services whenever possible. These problems include but are not limited to; inability to
accept any emails with secure email certificates attached, reduced
graphics displayed in browsers (you don’t really see your site),
stripped email communications (sometimes graphics and pictures are
removed from email by AOL servers), zipping of portions of messages into
attachment files like subject.zip (to compact some graphics and text
messages), email previous replies (called threads) are removed so you
can only see the last message (very annoying for businesses who get
hundreds of emails each day). These
things make it very hard to do business in a professional manner. It
would appear that AOL was created for the Home PC user and
therein does not provide the substantive features most businesses need
to communicate effectively.
Back
to the top. See hosting plans.
Go to order form. Ask
a question that is not here.
Can I access
my email account from a browser?
Yes.
You can access the account from any browser from anywhere in the world,
where you can get to an Internet connection. From there you can
review, edit, reply, forward, delete and process all your email
messages.
Back
to the top. See hosting plans.
Go to order form. Ask
a question that is not here.
How do I email
XPhosting.Net?
Kindly
address all email you send to us to
your_domain_name @ XPhosting.Net
and any email in regards to technical support issues as well.
Back
to the top. See hosting plans.
Go to order form. Ask
a question that is not here.
|
